Perfect for retail customer service, this printable reject letter lets a customer know their refund request has been declined.
Free to download and print.
Dear {Name},
We received your request for a refund of {amount} for {item/experience}. Unfortunately, your refund request has been rejected.
In order to maintain the best possible pricing and availability for our customers, we must enforce strict rules regarding refunds. These are laid out on the purchase agreement that was presented to you at the point of sale. Specifically, {clause}.
While we can sympathize with your situation, {illness/loss/weather/etc.} does not apply. If you have further information that we should know, you can provide that when submitting an appeal via {procedure}.
We hope that you will be able to {enjoy our product/experience our experience} in the future.
Sincerely,
{Name}
